30 days
Start your return request within 30 days of delivery.
We make it simple
Shipping & returns.
What it costs, how long it takes, and what happens if it isn't right for you.
Delivery
Two ways to get it.
We currently ship within Canada only.
| Standard | 5 – 7 business days | Free on orders of $52 CAD or more, otherwise $6Ground service, tracked from the moment it leaves us. |
|---|---|---|
| Express | 2 – 3 business days | $12 CADExpress orders receive priority handling. Delivery estimates begin once the carrier has the parcel. |
Free standard shipping on every order of $52 CAD or more.
Prices are shown in Canadian dollars. No additional tax is added at checkout.
Returns
If it isn't right.
Skincare is personal and sometimes it just doesn't suit you. Sending it back should not be the hard part.
Unopened, for a full refund
Sealed products come back for the full amount, back to the original payment method.
Return instructions by email
After reviewing your request, we email the next steps and any applicable return label.
Opened products
Opened items are reviewed case by case and may not qualify for a refund.
How do I start a return?
Open your account, enter the email address used for the order, and follow the password-free sign-in link. Choose the order and items you want to return, then submit the request. We review it and email you with the next steps; you can follow its status on the same page.
You can also email hello@nourinarie.com with the order number from your confirmation email — it starts with NN- — to ask for help with a return.
When will I see the refund?
After an approved return is received and reviewed, we email you when the refund has been issued to the original payment method. Your bank's processing time may vary.
I opened it and it didn't agree with my skin.
Tell us what happened when you submit the request. Opened products are reviewed case by case and may not qualify for a refund.
It arrived damaged.
Send the order number and a photo to hello@nourinarie.com. We will review the issue and arrange the appropriate next step.
Still have a question?
If it isn't answered here, send us a message and we will reply as soon as we can.